Using Tracers for Quality Improvement

Using Tracers for Quality Improvement


Using Tracers for Quality Improvement

A capacity building session that includes an overview of tracers and the process of conducting tracers within your organization.

Course Contents

This 2-day capacity building session provides participants with an overview of tracers and details the process of conducting tracers to drive quality improvement within your organization.

The session provides participants with a robust step-by-step approach to planning and conducting their own tracers and is intended for participants who want to:

  • Assess compliance with accreditation standards
  • Identify strengths and opportunities for improvement in priority areas
  • Conduct mock surveys in their organization to prepare staff for the accreditation on-site survey

Learning Objectives

By the end of this session, participants will be able to:

  • Describe the rationale and purpose of the tracer approach
  • Plan a tracer to assess consistency, quality and safety of care, services and processes
  • Develop effective question lines
  • Conduct tracers through role playing to assess the quality of processes and care in different environments
  • Maximize interaction during tracers through using effective communication approaches and techniques
  • Analyze and report tracer observations and results
  • Take actions on opportunities for improvement

Who is it for?

This session is intended for Accreditation Coordinators and team members, Directors, Managers, Physicians and Staff members.


This on-site session is facilitated by an HSO Expert Faculty Member who is an experienced Accreditation Canada surveyor.

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