If you’re a senior health professional with extensive experience working in a clinical or administrative leadership role, consider joining our dynamic team of surveyors. Surveying is a great way to network with other health care professionals and broaden your skills. You'll also be better able to assist your own organization with its quality improvement and accreditation activities.
Surveyors volunteer their time and are paid a modest honorarium. They also earn continuing education credits with the Royal College of Physicians and Surgeons of Canada (RCPSC), the College of Family Physicians of Canada (CFPC), and the Canadian College of Health Leaders (CCHL).
If you are interested in becoming an Accreditation Canada surveyor, please take a look at our current opportunities.
Who is eligible to be a surveyor?
Surveyors have current experience as senior health service professionals and are currently employed in a full-time permanent capacity by an organization that is accredited, or in the process of being accredited, by Accreditation Canada. They are knowledgeable about the Canadian health care system, and have excellent communication, interpersonal and analytical skills.
Accreditation Canada has identified a set of core competencies that are required of surveyors. These core competencies are used as the basis for recruiting new surveyors and in assessing ongoing surveyor performance.
What is the time commitment?
Surveyors attend an initial orientation program and continue upgrading their knowledge with two to three days of Accreditation Canada-sponsored continuing education programs each year. Surveyors must participate in surveys for a minimum of two weeks each year. Some preparation time is also required prior to surveys, as well as travel time depending on the survey location.
Step 1: Application
Prospective surveyors are asked to provide a copy of their most recent Curriculum Vitae as well as a copy of the organizational chart identifying their position in their organization to Accreditation Canada. An initial review of the CV is completed by senior staff to determine whether the candidate is a good fit with the Surveyor Core Competencies and the recruitment priorities. Accreditation Canada may then invite the candidate to participate in a telephone interview.
Step 2: Interview
Qualified candidates will be invited to participate in a telephone interview for a more thorough assessment of their suitability to be a surveyor. Candidates are encouraged to review the surveyor competency definitions prior to the interview.
Step 3: Reference Check
Following the interview, successful candidates will be asked to provide contact information for a reference from their supervisor. The supervisor will be asked to participate in a telephone interview. An additional reference check may be required from a colleague.
Step 4: Assessment during Orientation
Following the reference check, successful candidates are invited to participate in an orientation program. This orientation program is used to further assess and give feedback on the core competencies. Aspects of a survey are role played over the course of the orientation program. Following the orientation session, candidates are required to complete a new surveyor exam. Candidates who have successfully completed all elements of the selection process proceed to an internship phase.
The internship phase typically spans over the period of one survey. Interns will participate in this internship survey as full survey team members. They will be assigned specific responsibilities and will receive ongoing support and advice from their peer surveyors. At the conclusion of the internship period, based on the evaluation and feedback from the internship survey, Accreditation Canada will make a decision about appointment as a full surveyor.
Suann Laurent, President and CEO, Sunrise Health Region, Saskatchewan
I love being a surveyor because it keeps me on top of what is going on in the industry and helps organizations pursue excellence which enhances everyone's experience.
Yves Desjardins, Directeur Général, CSSS du Sud-Ouest Verdun, Quebec:
I chose to be an Accreditation Canada surveyor because I wanted to contribute actively to improving the quality and safety of services provided within the health and social services system. The processes implemented by Accreditation Canada place great emphasis on measurement and benchmarking, which I believe are the first steps in monitoring and ultimately improving the quality and safety of care and services. If you cannot measure something, then you cannot understand it and hence improve it.
My role as an Accreditation Canada surveyor is to document systematically and independently whether or not the organizational processes meet the requirements of excellence established in the benchmarks (e.g., standards, required organizational practices). Therefore, my work involves reinforcing compliant practices, identifying practices that need improvement and guiding organizations through the continuous quality and safety improvement process.
Nathalie Bubela, Chief Executive Officer, Muskoka Algonquin Healthcare, Ontario
I decided to become a surveyor because I wanted to learn more about how other service providers in health care across Canada operate and to give back to the system that has given so much to me throughout my career. My experiences over the years and the connections I have made either with peer surveyors or leaders in the organizations I have surveyed have enriched my understanding of health care and provided me with a tool kit of leading practices that I can share with others and the organization I work for.
I always come away from a survey with a sense of having personally learned something and having contributed to that organization's development. My staff has told me they look forward to my return from surveys because I bring ideas back that have relevance to our organization. Being a surveyor supports cross pollination of ideas and great processes which ultimately benefit the patients and families we serve.
Queenie Choo, CEO – S.U.C.C.E.S.S.
Being a surveyor provided me with an opportunity to share my learning, experience and knowledge with other organizations across the country. It is very satisfying to see how some organizations absorb ideas and excel in specific areas.
As a surveyor, I share information and provide suggestions to raise the bar, helping these organizations implement quality improvement activities that will improve system efficiency and enhance the quality of patient care.