Update: revised People-Centred Care reference guide

June 10, 2019

The Towards People-Centred Care Culture and Practice: HSO Standards Companion Document is a reference guide developed for health and social services providers and surveyors to enhance understanding of PCC culture and practice. It describes the evolution in the language HSO uses to support PCC-related content and provides an overview of related expectations. This guide also provides illustrations and examples of PCC implementation across the Qmentum Program to better support organizations and surveyors in preparation for the assessment of people-centred care during the on-site assessment.   

This document can be found on your client portal under Access Resources, Accreditation Resources, Client and Family Centred Care, Towards People Centred Care. This document replaces the reference document entitled People-Centred Care Criteria Guide first released in January 2018.