Program Updates

Program Updates

An Update from Accreditation Canada regarding COVID-19

Dear Accreditation Canada clients,

The health and safety of our staff, our surveyors and our clients remain our top priority in this evolving COVID-19 situation.

Last week we advised you that all international surveys had been postponed and that all Canadian surveys would be scaled back due to evolving local and jurisdictional advisories.

Today, Accreditation Canada has taken the additional step to postpone all on-site accreditation and education activities for the next three months.

Our thoughts are with each you and your organizations during this challenging time and Accreditation Canada stands ready to support you in any way we can.

Should you have any questions or concerns, please contact your Accreditation Canada lead for more information. We will continue to provide regular updates as the situation develops.


Leslee Thompson, CEO

A Message from Accreditation Canada regarding COVID-19

Dear Accreditation Canada clients,

We know all of you are actively responding to the rapidly evolving COVID-19 situation based on guidance of WHO, Government of Canada and your Provincial and Territorial Governments. We are doing the same at Accreditation Canada.

The health and safety of our staff, our surveyors, and our clients remains our top priority.

Our Commitment to You

As a client of Accreditation Canada, we are here to support you in any way we can as you implement measures to prevent and contain the spread of COVID-19. You can be assured that the HSO standards that you have in place already for infection prevention control, hand hygiene, and other related areas will serve you well as a strong foundation for quality and safety within your organization. As always, you have continued access to your HSO standards through the Client Portal.

In coming to a decision on whether to proceed with on-site surveys over the coming weeks and months, our current position is guided by the latest evidence and directives, as well as in consultation with many of you. A main factor in our determination is the degree of community spread, which we will continue to be monitored.

Accreditation Canada will not proceed with surveys in any areas where there is evidence of sustained community spread, in areas in which a state of emergency has been declared or where other relevant government or organizational restrictions are in place.

Accreditation Canada is prepared to support the postponement of surveys that are currently scheduled between now and the end of May. Please contact your Accreditation Coordinator to confirm your desired survey plans.

Given that many of you have surveyors who work in your organization, we want you to know that Accreditation Canada has advised all our Canadian based surveyors that international travel is on hold until further notice. Furthermore, our Accreditation Canada surveyors will not be sent to any locations in Canada where there are travel restrictions or government advisories and we will respect any decisions made by individual surveyors not to travel based on needs within their organizations that take priority.

Please contact your Accreditation Canada lead with any additional questions or concerns. We have robust remote working practices in place and remain at your service.


Leslee Thompson CEO and Asmita Gillani, Executive Director Canadian Accreditation

Qmentum Program Update 2020

Information for: Version 14 Qmentum Program

Thank you for your ongoing dedication to continuous quality improvement. Accreditation Canada is committed to inspiring people to make positive change that improves the quality of health and social services in Canada so that organizations, like yours, can reach new heights to provide safe, reliable care.

In partnership with our affiliate Health Standards Organization (HSO) we continue to co-design innovative and integrated solutions for those around the world who strive to improve the quality of health and social services in their local jurisdictions. We are constantly working to enhance our products and services while introducing new offerings including: new standards, new software and new assessment methodologies.

For organizations using Version 14 of the Qmentum Program standards, please read on for important updates regarding our 2020 standards.

From the entire Accreditation Canada team, we look forward to continuing to work with your organizations to integrate quality and safety practices into your daily operations to enable a culture of continuous quality improvement.


Asmita Gillani

Executive Director, Canadian Accreditation

Accreditation Canada



As an official Standards Development Organization (SDO) designated by the Standards Council of Canada (SCC), our affiliate, HSO, follows a rigorous standard development process. Once a new or revised HSO standard has gone through the Public Review process, and is approved by its relevant Technical Committee, it is published to the HSO website to be purchased by organizations around the globe. It is important to note that a published standard needs to go through a further process to apply assessment methodology and tagging of criteria within the standard. (e.g. Required Organizational Practices (ROP), high priority), priority process, and assessment method (on-site or attestation). The final version of the standard is then ready for assessment for our clients.

Organizations currently using Version 14 of the Qmentum program standards now have access to the assessment standards listed below. Supporting documentation including the ROP Handbook, a crosswalk between the previous standards and updated standards are available in your client portal.

  • Medication Management (For Surveys in 2021)
  • Medication Management for Community-Based Organizations (For Surveys in 2021)1

1For organizations using the Medication Management for Remote Isolated Health Services or the Managing Medications in Aboriginal Substance Misuse Services standards, they have been combined within the new Medication Management for Community-Based Organizations standard.



We will continue to use the Program Updates landing page on the Accreditation Canada website to keep you informed of the timelines for new assessment standards and other important program updates. This page is the primary source for information relevant to your organization.

Uniting to Advance Quality Healthcare: Accreditation Canada and the Institute for Quality Management in Healthcare Join Forces 

OTTAWA & TORONTO (November 8, 2019) — Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) today announced an agreement to join forces bringing the longest standing healthcare accreditation body in Canada and Canada’s largest provider of medical laboratory accreditation and proficiency testing together. IQMH is now a controlled affiliate of AC to advance a common goal of improving the quality of healthcare in Canada and around the world. 

By combining forces, these two organizations solidify their position as leaders in improving health outcomes for patients and citizens around the world. AC and IQMH will continue to provide rigorous, evidence based, third-party evaluations, spanning a full spectrum of health and social services aligned with international leading practices and world class standards.  

Together, AC and IQMH are committed to delivering joint solutions that encompass health services, social services and education services with the goal of empowering others to save and improve lives. AC and IQMH will deliver integrated accreditation services, proficiency testing, standards, analytics and education programs to support both current and future patients and providers along their continuous health quality improvement journeys.   

 “By combining our experience and expertise, we are uniquely positioned to provide an integrated solution to improve the quality of healthcare by providing value-adding third-party accreditation, proficiency testing, standards development and education for organizations in Canada and internationally”, said Jeff Sumner, President, IQMH. 

“Accreditation Canada and IQMH have unparalleled depth and breadth of experience advancing the quality and safety of healthcare and social services. Together, we are combining our strengths to expand our impact, bring new value to our clients, and deliver People Powered Health across the health ecosystem and around the world”, said Leslee Thompson, Chief Executive Officer, AC. 


About Accreditation Canada 

Accreditation Canada is an independent, not-for-profit organization that accredits healthcare and social services organizations in Canada and around the world. Its comprehensive accreditation programs foster ongoing quality improvement through evidence-based standards and a rigorous external peer review. Accredited by the International Society for Quality in Health Care (ISQua), Accreditation Canada has been helping organizations improve health care quality and patient safety for 60 years. Discover more at

About Institute for Quality Management in Healthcare 

The Institute for Quality Management in Healthcare is a not-for-profit corporation that offers accreditation and proficiency testing of diagnostic services, and education services through its three independent Centres. Its services have achieved world-wide recognition — the Centre for Proficiency Testing is accredited by the American Association for Laboratory Accreditation; and the Centre for Accreditation is a signatory of the Mutual Recognition Arrangement with the International Laboratory Accreditation Cooperation — thereby demonstrating its ability to meet rigorous international standards for quality and competence. IQMH has been elevating confidence in the healthcare system for over 40 years. Learn more at

Follow-Up #9: Accreditation Canada Client Portal

On behalf of all of us at Accreditation Canada we would like to thank you for your continued patience over the past three months as we worked to resolve our technical issues. This has been a challenging time and we are so appreciative of your encouragement and support.

At this time, we believe most of the issues have been resolved and we will continue to work directly with clients should anything arise. We have taken great strides to resolve the issues impacting Quality Performance Roadmap (QPR) and are confident that the ability to upload attachments has been restored. Moving forward you will once again be able to upload attachments for Evidence Submissions.

Please note: For those of you with Evidence Submission deadlines between May 15th and October 30th, 2019, your client lead will contact you directly to discuss your extension and next steps. Please do not attempt to upload attachments until you have spoken with your client lead. 

This notice concludes our bi-weekly updates, however will continue to notify you and work with you as the remaining functionality is gradually restored.

We want to thank you once again for your patience throughout this process, and remind you should you have any questions to please contact