Program Updates

Program Updates

Uniting to Advance Quality Healthcare: Accreditation Canada and the Institute for Quality Management in Healthcare Join Forces 

OTTAWA & TORONTO (November 8, 2019) — Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) today announced an agreement to join forces bringing the longest standing healthcare accreditation body in Canada and Canada’s largest provider of medical laboratory accreditation and proficiency testing together. IQMH is now a controlled affiliate of AC to advance a common goal of improving the quality of healthcare in Canada and around the world. 

By combining forces, these two organizations solidify their position as leaders in improving health outcomes for patients and citizens around the world. AC and IQMH will continue to provide rigorous, evidence based, third-party evaluations, spanning a full spectrum of health and social services aligned with international leading practices and world class standards.  

Together, AC and IQMH are committed to delivering joint solutions that encompass health services, social services and education services with the goal of empowering others to save and improve lives. AC and IQMH will deliver integrated accreditation services, proficiency testing, standards, analytics and education programs to support both current and future patients and providers along their continuous health quality improvement journeys.   

 “By combining our experience and expertise, we are uniquely positioned to provide an integrated solution to improve the quality of healthcare by providing value-adding third-party accreditation, proficiency testing, standards development and education for organizations in Canada and internationally”, said Jeff Sumner, President, IQMH. 

“Accreditation Canada and IQMH have unparalleled depth and breadth of experience advancing the quality and safety of healthcare and social services. Together, we are combining our strengths to expand our impact, bring new value to our clients, and deliver People Powered Health across the health ecosystem and around the world”, said Leslee Thompson, Chief Executive Officer, AC. 

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About Accreditation Canada 

Accreditation Canada is an independent, not-for-profit organization that accredits healthcare and social services organizations in Canada and around the world. Its comprehensive accreditation programs foster ongoing quality improvement through evidence-based standards and a rigorous external peer review. Accredited by the International Society for Quality in Health Care (ISQua), Accreditation Canada has been helping organizations improve health care quality and patient safety for 60 years. Discover more at www.accreditation.ca

About Institute for Quality Management in Healthcare 

The Institute for Quality Management in Healthcare is a not-for-profit corporation that offers accreditation and proficiency testing of diagnostic services, and education services through its three independent Centres. Its services have achieved world-wide recognition — the Centre for Proficiency Testing is accredited by the American Association for Laboratory Accreditation; and the Centre for Accreditation is a signatory of the Mutual Recognition Arrangement with the International Laboratory Accreditation Cooperation — thereby demonstrating its ability to meet rigorous international standards for quality and competence. IQMH has been elevating confidence in the healthcare system for over 40 years. Learn more at www.iqmh.org

Follow-Up #9: Accreditation Canada Client Portal

On behalf of all of us at Accreditation Canada we would like to thank you for your continued patience over the past three months as we worked to resolve our technical issues. This has been a challenging time and we are so appreciative of your encouragement and support.

At this time, we believe most of the issues have been resolved and we will continue to work directly with clients should anything arise. We have taken great strides to resolve the issues impacting Quality Performance Roadmap (QPR) and are confident that the ability to upload attachments has been restored. Moving forward you will once again be able to upload attachments for Evidence Submissions.

Please note: For those of you with Evidence Submission deadlines between May 15th and October 30th, 2019, your client lead will contact you directly to discuss your extension and next steps. Please do not attempt to upload attachments until you have spoken with your client lead. 

This notice concludes our bi-weekly updates, however will continue to notify you and work with you as the remaining functionality is gradually restored.

We want to thank you once again for your patience throughout this process, and remind you should you have any questions to please contact support@accreditation.ca.

Follow-Up #8: Accreditation Canada Client Portal

Thank you for your continued patience as our team progresses through the current technical issues. 

Following our previous update, notifying you that the technical issues impacting self-assessments, instrument results and online survey reports had been resolved, our team continues to achieve significant milestones on course to gradually restoring full functionality to the portal.  

Clients wishing to access their Quality Performance Roadmap (QPR) are now able to do so through the designated tab within the portal. Follow-up requirements are visible in the QPR and the option to add comments as evidence for these requirements has been restored. However, the ability to upload attachments remains unavailable at this time.   

We will update you as soon as this functionality becomes fully operational and, if applicable, will confirm a new deadline with you for the follow up requirements once this has been determined.  

We again apologize for this inconvenience and sincerely regret this situation has transpired.   

Should you have any questions, please contact support@accreditation.ca.   

Follow-Up #7: Accreditation Canada Client Portal

We sincerely appreciate your patience as our team continues to resolve technical issues.

Please be advised the following functionalities have been restored:

1) Ability to Download Instrument Results

2) Ability to Download Self-Assessment Results

3) Ability to Download Online Survey Reports

Now that these functions have been restored, the user interface within the portal may appear slower than usual due to a large volume of clients accessing their documents simultaneously.

As we continue to gradually restore portal functionality, we would also like to remind any organizations with evidence submission deadlines after June 16, 2019 that they will receive an extension and will be notified with the specific timeframe once this functionality is available for clients on the portal. Please note, our review and response to the evidence submission may be delayed.

We again apologize that this situation has transpired and will continue to update you on a bi-weekly basis, notifying you immediately of any significant progress.

Should you have any questions, please contact support@accreditation.ca.

Follow-Up #6: Accreditation Canada Client Portal

Thank you for your continued patience as our team works diligently to resolve technical issues.

Our top priority remains restoring full functionality to the portal, specifically with regards to self-assessments and instruments. We are on track to resolve these issues by early September. Should these functions become operational sooner than our timeline above, we will notify you immediately via email.

Organizations with evidence submission deadlines after June 16, 2019 will receive an extension and will be notified with the specific timeframe once this functionality is available for clients on the portal. Please note, our review and response to the evidence submission may be delayed.  

While we continue to make significant progress on the IT front, we recognize the impact this situation has had on your organization and want to assure you we take your concerns very seriously.

We again apologize for this inconvenience and sincerely regret this situation has transpired. 

Should you have any questions, please contact support@accreditation.ca.