Program Updates

Program Updates

Follow-Up #8: Accreditation Canada Client Portal

Thank you for your continued patience as our team progresses through the current technical issues. 

Following our previous update, notifying you that the technical issues impacting self-assessments, instrument results and online survey reports had been resolved, our team continues to achieve significant milestones on course to gradually restoring full functionality to the portal.  

Clients wishing to access their Quality Performance Roadmap (QPR) are now able to do so through the designated tab within the portal. Follow-up requirements are visible in the QPR and the option to add comments as evidence for these requirements has been restored. However, the ability to upload attachments remains unavailable at this time.   

We will update you as soon as this functionality becomes fully operational and, if applicable, will confirm a new deadline with you for the follow up requirements once this has been determined.  

We again apologize for this inconvenience and sincerely regret this situation has transpired.   

Should you have any questions, please contact support@accreditation.ca.   

Follow-Up #7: Accreditation Canada Client Portal

We sincerely appreciate your patience as our team continues to resolve technical issues.

Please be advised the following functionalities have been restored:

1) Ability to Download Instrument Results

2) Ability to Download Self-Assessment Results

3) Ability to Download Online Survey Reports

Now that these functions have been restored, the user interface within the portal may appear slower than usual due to a large volume of clients accessing their documents simultaneously.

As we continue to gradually restore portal functionality, we would also like to remind any organizations with evidence submission deadlines after June 16, 2019 that they will receive an extension and will be notified with the specific timeframe once this functionality is available for clients on the portal. Please note, our review and response to the evidence submission may be delayed.

We again apologize that this situation has transpired and will continue to update you on a bi-weekly basis, notifying you immediately of any significant progress.

Should you have any questions, please contact support@accreditation.ca.

Follow-Up #6: Accreditation Canada Client Portal

Thank you for your continued patience as our team works diligently to resolve technical issues.

Our top priority remains restoring full functionality to the portal, specifically with regards to self-assessments and instruments. We are on track to resolve these issues by early September. Should these functions become operational sooner than our timeline above, we will notify you immediately via email.

Organizations with evidence submission deadlines after June 16, 2019 will receive an extension and will be notified with the specific timeframe once this functionality is available for clients on the portal. Please note, our review and response to the evidence submission may be delayed.  

While we continue to make significant progress on the IT front, we recognize the impact this situation has had on your organization and want to assure you we take your concerns very seriously.

We again apologize for this inconvenience and sincerely regret this situation has transpired. 

Should you have any questions, please contact support@accreditation.ca. 

Follow-Up #5: Accreditation Canada Client Portal

Thank you for your continued patience as our IT team works around the clock to resolve technical issues and restore full functionality to the portal. We recognize that the past six weeks have posed several challenges and we are steadfast in our commitment to work with you to ensure your organization is able to complete your work.

We will continue to provide information on a bi-weekly basis and will immediately notify you of any significant changes.

We again apologize for this inconvenience and sincerely regret this situation has transpired.

Should you have any questions, please contact support@accreditation.ca.

Follow-Up #4: Accreditation Canada Client Portal

Accreditation Canada is committed to working side by side with you in your quality improvement journey. While we strive to provide excellent service every day, we recognize that the technical issues over the past month have caused significant challenges for you and your organization. We sincerely apologize for this inconvenience and regret this situation has occurred.

Our technical team continues to work around the clock to gradually restore full functionality to the portal, based on the advice of our cyber security experts. As we restore functionality, we are taking the opportunity to apply additional security enhancements to ensure this does not happen again.

As a reminder:

  • Documents or attachments cannot be uploaded to the portal. For example, this includes follow-up evidence, pre-survey documentation, and action plans.
  • Most information on the portal can be viewed but not all information is available to download.
  • Previous and current survey reports are not currently available but will be once we restore full functionality.
  • New self assessments and instruments can be created and are able to receive responses.
  • Additional responses can be entered into existing self assessments and instruments.
  • Self-assessment and instrument results cannot be downloaded but it is possible to view the number of responses received.
  • The deadline for online post survey client and peer evaluation submissions will continue to be extended until further notice.
  • Evidence submissions with deadlines before August 31, 2019 will be extended by 21 days from the time submission functionality on the portal is available. You will be notified when this functionality is restored. Please note, our review and response will be delayed.
  • Decision reports and letters will be delayed.
  • The 15-day standard timeframe for appeals will be extended for clients that received their letter after May 31, 2019 and will resume once reports are available on the portal.

We understand your frustration and will continue to provide updates as new information becomes available. We again apologize for this inconvenience and sincerely appreciate your patience.

Should you have any questions, please contact support@healthstandards.org.