Program Updates

Program Updates

Follow-Up #3: Accreditation Canada Client Portal

Thank you for your patience as we worked to reopen the client portal.

The portal is now available however it may take some time to gain access.

As previously mentioned, in keeping with the advice from our cyber security experts, we will be gradually restoring full functionality to the portal.

While some functionality has been restored, the following features are not currently available:

  • Documents or attachments cannot be uploaded to the portal. For example, this includes follow-up evidence, pre-survey documentation, and action plans.
  • Most information on the portal can be viewed but not all information is available to download.
  • Previous and current survey reports are not currently available but will be once we restore full functionality.
  • For self-assessments and instrument reports, we will work with you to review your instruments and self-assessments for any impact.
    • New self assessments and instruments can be created and are able to receive responses.
    • Additional responses can be entered into existing self assessments and instruments.
    • Self-assessment and instrument results cannot be downloaded but it is possible to view the number of responses received.

As a reminder:

  • The deadline for online post survey client and peer evaluation submissions will continue to be extended until further notice.
  • Evidence submissions with deadlines between June 16, 2019 and August 1, 2019 will be extended by 21 days from the time submission functionality on the portal is available. You will be notified when this functionality is restored. Please note, our review and response will be delayed.
  • Decision reports and letters will be delayed.
  • The 15-day standard timeframe for appeals will be extended for clients that received their letter after May 31, 2019 and will resume once reports are available on the portal.

We sincerely appreciate your understanding and will provide an update as soon as full-functionality is restored.

Should you have any questions, please contact support@healthstandards.org.

Follow-Up #2: Accreditation Canada Client Portal

Dear Clients,

Thank you for your continued patience as we work to re-open the client portal.

On June 21, 2019, Health Standards Organization (HSO) and Accreditation Canada (AC) became aware of a potential malware incident which, despite robust security measures, impacted our IT systems. We immediately launched an investigation with the assistance of external cyber security experts and took measures to contain the malware that was present.

After a forensic investigation, there is no evidence of any attempted or actual misuse of confidential client or personal information from our systems.  We are committed to the security of all information stored on our systems and regret that this incident occurred. Based on the advice of our cyber security experts, we will be taking precautionary measures while gradually re-storing full functionality to the portal.

Therefore, we will now re-open the portal on Wednesday, July 10, 2019 at 9:00 a.m. EST.

We sincerely apologize for the inconvenience and encourage you to work directly with your Accreditation Canada contact to determine next steps specific to your organization.

To mitigate the risk of this happening again, we are continuing to apply enhanced security measures to our IT systems and are putting additional cybersecurity monitoring systems in place.

As a reminder:

  • The deadline for online post survey client and peer evaluation submissions will be extended.
  • The evidence submissions deadlines between June 16, 2019 and August 1, 2019 will be extended by 21 days from the time the portal is re-opened for submissions. You will be notified when the portal is re-opened for evidence review submissions; however, our review and response will be delayed.
  • Decision reports and letters will be delayed.
  • The window for appeals will be extended for clients that received their letters after May 31, 2019 and the days where the portal has not been available will not be counted towards the 15-day standard timeframe for appeal.
  • Once the portal is re-opened, we will work with you to review your instruments and self-assessments for any impact.

We apologize for this inconvenience and are committed to working with you as you submit information into the portal. Should you have any questions, please contact support@healthstandards.org.

Please forward this message to affected colleagues within your organization.

Follow-Up: Accreditation Canada Client Portal

Dear Clients,

As you are aware, our portal remains unavailable.  We are working hard to restore the portal with the goal of having the portal open again for submissions July 8, 2019 at noon EST.

What does this mean for you:

  • The deadline for all evidence submissions will be extended once the portal is available.
  • Evidence review and letters, reports and decision letters will be delayed.
  • The window for appeals will also be extended and the days where the portal has not been available will not be counted.
  • If your instruments, self-assessments, or SAQs have been impacted we will work with you once the portal is open.
  • The deadline for online post survey client and peer evaluation submissions will be extended once the portal is available.

Again, we apologize for any inconvenience this may pose and are committed to providing additional updates.
Please continue to engage our Support team at support@healthstandards.org with any questions, concerns and /or feedback.

Update: revised People-Centred Care reference guide

The Towards People-Centred Care Culture and Practice: HSO Standards Companion Document is a reference guide developed for health and social services providers and surveyors to enhance understanding of PCC culture and practice. It describes the evolution in the language HSO uses to support PCC-related content and provides an overview of related expectations. This guide also provides illustrations and examples of PCC implementation across the Qmentum Program to better support organizations and surveyors in preparation for the assessment of people-centred care during the on-site assessment.   

This document can be found on your client portal under Access Resources, Accreditation Resources, Client and Family Centred Care, Towards People Centred Care. This document replaces the reference document entitled People-Centred Care Criteria Guide first released in January 2018.