‘Visioning Day’ Key to Helping Saskatchewan Health Authority Make Future Accreditation Plans

July 31, 2018

Patient Surveyors (Colleen Bryant, Brenda Andreas), SHA (Jody Mayer) and Moderator (Vivian Campbell)

Patient Surveyors (Colleen Bryant, Brenda Andreas), SHA (Jody Mayer) and Moderator (Vivian Campbell)

Saskatchewan Health Authority holds ‘Visioning Day’ to determine future accreditation plans.

On June 26, the Saskatchewan Health Authority brought everyone together – Accreditation Leads, Patient and Family Advisors, staff members, executives, and representatives from the Métis and First Nations communities, among others – to discuss its future accreditation model.

A relatively new organization, the Saskatchewan Health Authority (SHA) was formed on Dec. 4, 2017, transitioning 12 former Regional Health Authorities to a single provincial health authority. Their first accreditation survey will take place in 2019.

Felecia Watson, Executive Director, Patient and Client Experience at the health authority, said the organization wanted to set clear accreditation objectives as well as determine what its new accreditation model would be.

“We know that the accreditation process will be different now that we’re a provincial health authority,” Watson says. “An ultimate objective for the day was the design of a new model.”

The SHA utilized continuous improvement methods to create unique options and approaches to accreditation design. The group created more than 20 different options and at the end of the day, they selected one recommended model for accreditation. A circular model was chosen to represent holistic health and the Medicine Wheel.

“‘Swim lanes’ around the outside of the circle were used to illustrate areas that will be assessed every year i.e. infection control and medication management. Program areas and the years that they will be assessed were included in each quadrant of the circle,” Saskatchewan Health Authority says.

Watson adds that moving forward, the health authority will be surveyed by program areas and service lines, rather than by geographical location. “For us, that’s a big change,” she says.

Watson says the health authority has been working with patients throughout its establishment process.

“We’re committed to having patients as partners, and we have worked to incorporate them in various aspects from our early stages,” she says. “They’ve been involved in the co-design of the organizational structure and of our accreditation model.”

Watson notes that two Patient and Family Advisors/Patient Surveyors from Accreditation Canada (AC) participated in the Visioning Day.

“They really helped to set the tone for the day and to bring forward the priority of Patient- and Family-Centred Care to our accreditation design,” she said. “We are very fortunate to have Accreditation Canada Patient Surveyors in Saskatchewan to partner with us in this planning day, and as we develop our future accreditation processes.”

‘Visioning Day’ Key to Helping Saskatchewan Health Authority Make Future Accreditation PlansShe adds that the health authority is looking at other ways and mechanisms of creating more patient engagement throughout the organization.

Watson adds that the Visioning Day aimed to establish an accreditation model that would drive continuous quality improvement within the Saskatchewan Health Authority.

“We wanted to develop a model that promotes a continuous approach to quality improvement,” she said. “We feel that our participation with Accreditation Canada will help us to accomplish that.”

Watson notes that the Visioning Day was exciting.

“It was incredible to see all of the ideas that came forward, and the energy in the room was unbelievable,” she said.

Are you looking for ways to get your staff and community engaged in the accreditation process?

Discover 6 ways to help you create awareness and help get your team motivated. Learn more here.