Sienna Senior Living Celebrates Exemplary Standing
August 13, 2018
Accreditation provides an opportunity for continuous improvement, and offers a solid framework for quality and safety, says Becky Marlatt, Sienna Senior Living’s Director of Operational Effectiveness.
Sienna Senior Living operates retirement and long-term care/residential homes across Ontario and British Columbia.
The Sienna BC Teams recently underwent their Accreditation Survey, and were Accredited with Exemplary Standing – Accreditation Canada (AC)’s highest award.
“Accreditation is an opportunity for us to continually look at our processes and refine them all along the way,” says Marlatt. “It offers a framework to better focus on quality and risk reduction.”
The Sienna BC Team began its accreditation experience with AC in 2009, when it was first accredited. For its second survey, it was Accredited with Commendation.
“Each year we develop strategies to improve, and since the last accreditation survey, we’ve improved even more,” Marlatt says. “It is a privilege to lead teams that are so passionate about promoting both quality of life and quality of care. We are absolutely thrilled to be Accredited with Exemplary Standing.”
Marlatt notes that one aspect of care that the accreditation process brought attention to was the importance of the involvement of residents and families.
“Over the past four years, we’ve looked at every aspect of our processes, working to refine our services to the highest quality by involving residents and families,” she says.
Marlatt adds the AC accreditation process helped the organization work to include residents and family members on its Quality Council, Ethics Committee and more.
She says that in one instance, a family member was concerned that the care team in a residence didn’t know enough about her mother’s rare condition.
“We reached out to that family member, and we invited her to come in and provide insight to the staff about the rare condition,” Marlatt says. “It was very engaging, and it really helped to facilitate collaboration amongst team members and the family member.”
Marlatt adds that residents and family members provide a unique perspective, and help an organization to better focus on its efforts and priorities.
“It validates why we’re here,” Marlatt says. “We’re here for residents and family members. They should be the focus of the discussion.”
“Accreditation Canada has an excellent reputation with our health authority partners, and they understand the significance of our care communities being accredited,” she added.
Last November, AC’s affiliate Health Standards Organization (HSO), was accredited by the Standards Council of Canada (SCC) to develop National Standards of Canada. These standards are the basis of AC’s accreditation programs.
“We’re definitely better for having chosen Accreditation Canada. We’re now a stronger organization,” adds Marlatt.
She said that Sienna is now celebrating its Exemplary Standing with a special plaque that is being circulated amongst its care communities. “It’s quite an accomplishment for our organization,” she said.
Marlatt adds that though Sienna achieved Exemplary Standing, the work isn’t over.
“This is a process of continuous quality improvement,” she said.
Do you want to become accredited? Get in touch with us today and an accreditation specialist will help guide you along your own quality improvement journey.
You can also read more accreditation success stories on our website.