Meet Accreditation Canada Surveyor: Mathieu Provençal
August 20, 2018
Mathieu Provençal is a clinical biochemist at Maisonneuve-Rosemont Hospital (MRH) in Montreal, Que. He has also been a surveyor for Accreditation Canada (AC) since 2013.
Provençal, who oversees Point-of-care testing (POCT) at the hospital, says that initially, he wanted to be a surveyor for AC to learn more about the accreditation process.
He noted that when MRH started the accreditation process back in 2010, staff members were apprehensive about it.
“I was hearing a lot of people around me talk about it, and they were stressed about it,” Provençal says. “Then, I started looking into what the accreditation process requires.”
He says that he reached out to a few AC surveyors to learn more about the accreditation process, and learned that AC was recruiting surveyors.
“I submitted my application and I got training in 2013. I’ve really enjoyed my experience,” Provençal says.
He says that he began surveying for AC in Quebec and afterwards, he surveyed internationally, going to Belgium and to Haiti.
Provençal says that his two trips to Port-au-prince in Haiti were “remarkable.” “I really felt for these people,” he said.
He notes that in Haiti, AC surveyed a clinic that serves the poorer population of Port-au-prince’s Piéton-Ville.
“The clinic serves patients who are affected by Tuberculosis, AIDS, and Cholera,” Provençal says. “It was an incredible experience, but also a very human, meaningful one.”
He adds that he hopes to have the same type of meaningful experience when he goes out on survey in Lebanon this October.
Provençal notes that these types of experiences are rewarding, but being a surveyor for AC also allows you to learn from the organizations you are visiting.
“You can learn plenty of new ideas and new ways of doing things, which you can then take back to your own organization,” he says.
Provençal says that he encourages everyone who is working with AC to become a surveyor.
“You learn even more about accreditation as a surveyor, and it demystifies the accreditation process,” he says.
He notes that the value of accreditation in general, is that it holds health organizations up to a certain standard for quality and safety.
“You want to go to a hospital where you know that the care you are receiving is outstanding,” Provençal says. “With accreditation, you know that you are in an organization where quality and safety are important for the staff and managing team.”
For patients and families, Provençal notes that it adds peace of mind as they know that the best possible care will be provided.
“You know that the hospital has been complying with the highest standards and quality of care,” he said.
In 2017, AC worked with its team of surveyors to complete 247 accreditation surveys in Canada and abroad.
Thinking of sharing your expertise and becoming a surveyor for AC? Discover 5 reasons to be an AC surveyor.
You can also get in touch with AC’s surveyor team.