5 Benefits of Patient Surveyors

February 23, 2018

Patient SurveyorAs part of our People Powered HealthTM  philosophy, we began integrating patients in the on-site assessment process in spring 2017. Accreditation Canada now has 14 trained patient surveyors.

Patient surveyors are key contributors to the assessment process. Their main responsibility is to assess the people-centered care related criteria from the standards. Having them be part of your survey team brings a unique patient perspective to your organization.

Find out 5 benefits of having patient surveyors on your accreditation survey team:

1. Are lived experience experts:

Patients are actively using health care services. The unique perspective – of someone accessing care – allows them to detect strengths and weaknesses in terms of how services are offered and accessed in your organization. They help to identify key improvement areas.

2. Relate better to other patients and families:

Patient surveyors are peers to other patients. They are ideally placed to generate meaningful discussions with other patients and families to deepen understanding of patient experiences within the organization and of services that are being assessed.

3. Are key players in implementing a People-Centred Care approach:

Having a patient on a survey team is consistent with Qmentum standards and a People-Centred Care approach. This fact acknowledges the important role that patients play as co-producers of health at the direct care, organizational and system levels.

4. Are game changers:

Having a patient as a surveyor provides unique, first-hand insight. When patients are present and are actively engaged in the accreditation process, discussions and resulting actions are better focused on the ultimate goal of creating better quality and safe health care.

5. Add validity to feedback:

Pairing the unique patient lived experience with the expertise of peer surveyors who are leaders in their clinical and/or administrative capacities allows you to conduct a more comprehensive assessment of your organization.

Do you want to know more about AC’s patient surveyors? Get in touch with us today at