As a patient or member of the public, there’s a lot you can do to play an active role in improving the quality and safety of health and social services in your community.
Here’s what you can do:
1. Ask your health or social service provider about accreditation
The number one thing you can to influence quality care is to ask your providers (health clinics, retirement homes, home care providers, etc.) what measures are in place to support quality and safety.
Are they accredited? If the answer is yes, it means they’ve made the decision to invest time and effort into continuous quality improvement, and they are committed to putting patients first.
If they answer no, find out why, and if accreditation is important to you, let them know.
Coming soon: Patient Safety and Quality Checklist
2. Apply to join an HSO Technical Committee
Our affiliate, HSO, is seeking patients, family members and community members to join technical committees. Technical committees are the groups that oversee and provide input on the development of the health and social service standards HSO develops, which are then implemented by client organizations of Accreditation Canada.
3. Become a Patient Surveyor
Surveyors are the people who visit and assess organizations undergoing accreditation. This visit is called the on-site survey.
This diverse group includes people who work in the medical field as well as those who have lived experience with health and social services. Accreditation Canada is putting patients first by starting to involve patients in the assessment process.