Client and Health Care Leader Engagement at Heart of Building Integrated Health Systems

February 25, 2019

Integrated health systems can optimize the delivery of health care – ensuring the right provider, at the right time, in the right place, for the right care – across the continuum of care. International Accreditation Team

In January, international clients in Belgium and Italy were at the heart discussions on integrated care, participating in events that focused on the improvement of quality in hospitals and the community using an Integrated Care approach. These sessions were followed by a presentation at Arab Health in the UAE that brought AC and HSO’s expertise with integrated care to the international stage.

In Brussels, Belgium, on Jan. 24, close to 60 attendees including clients, partners and health care experts attended a presentation by Mr. Yves Desjardins, President and CEO, Health Integrated Network of Abitibi-Témiscamingue. Mr. Desjardins relayed experiential learnings from the integration of health care networks in Quebec. The presentation was supported by an introduction by Leslee Thompson with additional commentary by the Canadian Ambassador to Belgium Olivier Nicoloff, and the CEO of NIAZ, Ellen Joan van Vliet.

“Health system integration is a timely topic for many of the hospitals in Belgium, as they are undertaking a comparable journey to many organizations in Quebec. There are many transferrable learnings to strengthen collaboration towards quality in Belgium,” said Accreditation Canada Advisor, Adam Mongodin.

In Milan, Italy, on Jan. 28, more than 20 clients and health care leaders gathered to discuss the integration of care and its necessity in advancing community-based services across the country. In addition, discussions focused on developing patient journeys and the active role patients play in AC programs and services.

Finally, on Jan. 30, in the UAE, Leslee Thompson spoke about People-Centred Integrated Health Services to more than 100 delegates including hospital CEOs, quality directors, and others. The talk focused on the next frontier of quality and safety, and her presentation focused on the unique position patients and their families play in optimizing integrated health.