Qmentum International Accreditation Process

Our Accreditation program is more than an on-site survey. It’s about quality improvement, every day, with everyone that walks through your door.

During the cycle, your organization is evaluated against best-in-class standards established by our affiliate, Health Standards Organization (HSO)

You will be assigned a dedicated Accreditation Advisor, who will guide you through each accreditation cycle. Your Accreditation Advisor is available every step along the way to answer any questions and to provide you with the resources you need to successfully achieve and maintain accreditation.

Learn more about HSO’s standards 

Accreditation Cycle



Early in your accreditation cycle you will conduct a self-assessment questionnaire across your organization. The self-assessment is an opportunity to access a user-friendly questionnaire to confirm your strengths and identify any improvements required to meet key standards.


Measure, Improve, Prepare

Use tools such as questionnaires to assess your organization’s work life culture, patient safety culture and governance functioning, helping to identify more specific areas for improvement before your on-site survey.


Simulated Survey


This on-site assessment will prepare you for the accreditation survey by helping you become familiar with the methodologies used by Accreditation Canada’s surveyors.


On-Site Survey

A team of peer-surveyors will visit your site to evaluate your organization’s clinical and administrative processes. The surveyors will talk with and observe patients, families, staff and leadership.

In addition to receiving an objective, third party evaluation of your quality and safety, our peer-based team of accreditation surveyors offer valuable feedback and recommendations based on best practices they’ve seen employed in other organizations across the world. Learn more about our surveyor team.


Report, Decision and Next Steps

Following your on-site survey, you will receive a detailed accreditation report and an accreditation decision. If further action is required, we will conduct a follow-up progress review at a later date to verify evidence of action taken, and to remove any outstanding conditions from your accreditation decision.