Frequently Asked Questions

Frequently Asked Questions

Accreditation Canada is a not-for-profit organization that is dedicated to working with patients, policy makers and the public to improve the quality of health and social services for all. We work to bring the best of health care from around the world home, and vice versa. We work closely with health and social services organizations in Canada and abroad to develop a sustainable culture of improvement that betters safety and efficiency, working to save and improve lives. From the standards we use, to the frontline assessments we conduct, and everything in between, patients and families are full partners in what we do. More than 1,000 health and social service organizations and 7,000 sites in Canada and around the world have been accredited through our programs and services, leading to safer, quality health care for those who matter most; patients and their families.

Accreditation is an ongoing process of assessing health and social services organizations against standards of excellence to identify what is being done well and what needs to be improved. Accreditation is important because it helps create better health care and social services for you, your family, and your community. It allows organizations to understand how to make better use of their resources, increase efficiency, enhance quality and safety, and reduce risk.Accreditation provides health care and service organizations an independent, third-party assessment of their organization using standards built upon best practices used and validated by similar organizations around the world.

Accreditation is important because it helps create better health care and social services for you, your family, and your community. Accreditation helps create better health care and social services for all. It helps health care and service organizations make better use of their resources by focusing on increasing efficiency, quality and safety, improving communication among staff and reducing risk and variances.

Health care accreditation through our Qmentum program is an ongoing process of assessing health and social services organizations against standards of excellence to identify what is being done well and what needs improvement. The Qmentum accreditation program is more than an on-site survey. It’s about quality improvement, every day, with everyone that walks through your door. For more information view our process.

During the cycle, your organization is evaluated against best-in-class standards established by our affiliate, Health Standards Organization (HSO). Learn more about HSO’s standardsYou will be assigned a dedicated Accreditation Specialist, who will guide you through each accreditation cycle. Your Accreditation Specialist is available every step along the way to answer any questions and to provide you with the resources you need to successfully achieve and maintain accreditation. The Qmentum accreditation program is more than an on-site survey. It’s about quality improvement, every day, with everyone that walks through your door. Learn more.

We accredit hospitals, doctor’s offices, senior’s and residential homes, rehabilitation centres, home care agencies, medical labs and almost everything else in between. Learn more.

More than 1,100 health care and social service organizations, representing over 7,000 sites and services in more than 50 jurisdictions, are experiencing the rewards of being accredited by Accreditation Canada. Accreditation Canada has accredited organizations in 27 different countries and counting, bringing global best-in-class standards to your jurisdiction and applying them in your local context to improve quality and safety.

When you see the Accreditation Canada seal, you can be certain that the health care organization is working hard to meet our standards to deliver safe, high-quality care. They do so because better quality means better health.

Accreditation is one of the most important tools health care and service organizations have in their toolbox to help providers save and improve lives. The organizations that take part in our accreditation program choose to do so because they have first-hand knowledge of the contribution accreditation makes in improving quality, reducing risk, and strengthening accountability. Our accredited organizations devote time and resources to identify what they are doing well and what could be done better—and then take action to address issues so they can provide the best possible care and service to their patients and clients in order to save and improve lives.  Learn more about the value of accreditation.

Accreditation Canada has accredited more than 1,100 sites across Canada, and many more internationally, across the entire spectrum of care.

The Qmentum accreditation program is more than an on-site survey. It’s about quality improvement, every day, with everyone that walks through your door. You will be assigned a dedicated Accreditation Specialist, who will guide you through each accreditation cycle. Your Accreditation Specialist is available every step along the way to answer any questions and to provide you with the resources you need to successfully achieve and maintain accreditation.

Do you have a question about our accreditation program? We would love to hear from you! Accreditation Canada is committed to supporting the best health and social services systems in Canada, and we can’t do it without the help of everyone involved – including patients, their families and the public. Get in touch with us today.

Do you have a question about an organization we accredit? Do you have feedback on a recent experience related to accreditation? We would love to hear from you! Accreditation Canada is committed to supporting the best health and social services systems in Canada, and we can’t do it without the help of everyone involved – including patients, their families and the public. Visit our Questions & Feedback page to get in touch.

For some organizations, deciding to participate in accreditation can be a big undertaking. But it doesn’t have to be that way. Accreditation Canada is the only accrediting body that offers an introductory accreditation program. Accreditation Primer helps your organization assess the key areas of quality and safety that every organization must have in place before beginning the Qmentum accreditation program. Primer is the same as full accreditation, except organizations are assessed against a reduced, core set of standards in their first “Primer” cycle. Successful organizations earn an Accreditation Primer Award, and can display the accreditation banner and use the ‘accredited’ seal for two years. Once accredited with Primer, organizations begin preparing for their next accreditation cycle: the comprehensive Qmentum accreditation program.

The Qmentum accreditation program is more than an on-site survey. It’s about quality improvement, every day, with everyone that walks through your door. You will be assigned a dedicated Accreditation Specialist, who will guide you through each accreditation cycle. Your Accreditation Specialist is available every step along the way to answer any questions and to provide you with the resources you need to successfully achieve and maintain accreditation.

The number one thing you can to influence quality care is to ask your providers (health clinics, retirement homes, home care providers, etc.) what measures are in place to support quality and safety.  Are they accredited? If the answer is yes, it means they’ve made the decision to invest time and effort into continuous quality improvement, and they are committed to putting patients first. If they answer no, find out why, and if accreditation is important to you, let them know.

If you have a question about accreditation or an organization we accredit, or have feedback on a recent experience related to accreditation, we’ve love to hear from you. Provide Feedback.

    Accreditation Canada’s programs assess organizations against standards developed by our affiliate, Health Standards Organization (HSO). HSO offers more than 100 customizable health standards, to improve health care and social services globally. HSO standards focus on providing the highest achievable quality for patients and their families covering a broad spectrum of health services. The standards are designed in partnership with clinicians, policy makers and patients and families to ensure they provide for effective health services and overall value. See the full list of standards.

    Accreditation Canada’s programs assess organizations against standards developed by our affiliate, Health Standards Organization (HSO). HSO offers more than 100 customizable health standards, to improve health care and social services globally. Standards are available in six languages: English, French (Quebec), French (Belgium), Italian, Spanish and Portuguese.

    Accreditation Canada’s programs assess organizations against standards developed by our affiliate, Health Standards Organization (HSO). HSO offers more than 100 customizable health standards, to improve health care and social services globally.  HSO standards are developed through a participatory, co-creative process in which the voices of patients, community members, families, health service providers, clinicians and policy makers are heard. Learn more about our standards.

    Globally recognized standards help health systems develop and assess important topics such as governance, leadership, infection prevention and control, and medication management, which all affect the quality of services that the public receives. These standards create a strong health care structure that the public, providers and policy makers can rely on, assuring high quality health services where it matters most. Though global, health organizations can adapt HSO standards to set goals and work to ensure that their jurisdictions’ systems and services achieve them. HSO sources the best available evidence, leading expertise and compelling experiences to create global standards that are applicable to local contexts. HSO standards help people in their local jurisdictions save and improve lives. Learn more about our standards.

    Are you passionate about health care and social services in Canada and around the world? Do you want to ensure that health care organizations are offering the best, quality care to patients and their families? Consider becoming a surveyor with Accreditation Canada. Surveyors have a general knowledge of the Canadian health system and are willing to volunteer their time to help health organizations improve on an ongoing basis. Surveyors are paid a modest honorarium, but can also earn continuing education credits from the Royal College of Physicians and Surgeons of Canada (RCPSC), the College of Family Physicians of Canada (CFPC), and the College of Health Leaders. Apply to be an Accreditation Canada surveyor and join us as we work towards achieving quality health services for all. Your experience will help to shape the future of health care and social services in Canada and internationally. Help us work towards positive changes in care.

    Accreditation Canada surveyors share your passion for quality improvement and person-centred care – a passion for achieving quality care for all. With over 500 surveyors around the world, each of our surveyors is deeply committed to unleashing the power and potential of people within your organization. Each wants to help your people do what they do best: save and improve lives.

    Surveyors are the people who visit and assess organizations undergoing accreditation. This visit is called the on-site survey. This diverse group includes people who work in the medical field as well as those who have lived experience with health and social services. The first accrediting body to do so, Accreditation Canada is putting patients first by starting to involving patients in the assessment process. View patient surveyor opportunities.

    The Accreditation Canada e-store provides organizations of all types and sizes with all our standards, educational products and offerings that can be download to help your organization improve quality and safety.

    Accreditation Canada and its affiliate Health Standards Organization (HSO) are committed to unleashing the power and potential of people who share our passion for quality health services. HSO’s Leading Practices Database is dedicated to highlighting innovative health care and service practices that organizations can use to improve effectiveness and efficiency. With over 1000 Leading Practices recognized as being particularly innovative and effective in improving quality, the Database is a free, knowledge sharing resource, providing the public, policy makers and organizations new ways to focus the system on delivering appropriate care and providing timely access. Visit the HSO Leading Practices Database.

    Stroke Distinction helps organizations improve and stand out as leaders in stroke care. It is a rigorous and highly specialized program developed in partnership with Heart and Stroke, Canada. Stroke Distinction follows standards that are based on the Canadian Stroke Best Practices, and in-depth, stroke-specific performance indicators and protocols. Learn more about Stroke Distinction.

    Trauma Distinction recognizes trauma systems or networks that demonstrate clinical excellence and an outstanding commitment to leadership in trauma care. Trauma Distinction is available to existing clients who are already part of the Qmentum accreditation program. Developed in partnership with the Trauma Association of Canada, Accreditation Canada’s Trauma Distinction program promotes a coordinated, systemic approach to trauma, beginning with pre-hospital care and continuing through hospital care and rehabilitation. It consists of specialized standards, protocols, and performance indicators that support excellence and innovation. Learn more about Trauma Distinction.

    Contact Us

    Contact us