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A note about feedback and complaints

Accreditation Canada is committed to working with our client organizations toward continuously improving the quality of health care and social services. In this perspective, feedback, complaints, concerns and suggestions are recognized as opportunities to improve services.

Accreditation Canada welcomes feedback regarding our programs, products or services. The most responsible department will respond within a reasonable timeframe at the point of service.

If you are an accredited organization or surveyor with Accreditation Canada, please acknowledge this in your feedback.

If you have specific feedback about the services provided in an accredited organization, your consent to share your written concern with the healthcare organization will be required.

All feedback will be handled in a timely, consistent and professional manner. Complaints that involve the practice of an individual health care professional, that are regulated by Provincial legislation or that involve legal action are beyond the scope of Accreditation Canada’s mission.