Meet Guadalupe, Healthcare Improvement Advisor
I began working for quality improvement in hospitals in the best private hospital in Quito, Ecuador, in 1995, at Hospital Metropolitano de Quito. From there, quality improvement in health care became my passion. I have a clinical biochemistry background but throughout my career, I have continued to expand my knowledge and experience in the medical field, focusing my efforts on quality health care whenever I can. Throughout this journey, as a nuclear technician, I’ve had the opportunity to create the first lab in Ecuador for biological dosimetry, and I received a scholarship in the U.S. to study stem cell cryopreservation, where I became familiar with standards of AABB accreditation.
After returning to Ecuador, I was approached by the Minister of Health to rebuild and implement a tissue bank using international standards and prepare a project for creating the first public stem cell bank. While working on this project, I became more experienced in quality standards because everything was done with the utmost degree of quality. That’s what made me interested in Accreditation Canada.
The CEO of the Main Third Level Hospital from the Ministry of Health, Hospital de Especialidades Eugenio Espejo, then approached me to implement quality standards for international accreditation, as they only had six months before the accreditation visit. During the implementation of the standards, I realized that I could apply my knowledge and experience throughout various departments of the hospital. The Ministry of Health felt it was impossible for this hospital to be accredited, but in doing so, my technical competence was recognized, as well as Accreditation Canada. So, I was invited to apply for the position of Healthcare Improvement Advisor.
It’s a unique and special experience working for the international side of Accreditation Canada, as we try to link two different cultures, and strive to understand our cultures in terms of expressions, habits, beliefs, and society schemes. I like these challenges! I want to share my knowledge and experience, and engage physicians and health care workers in this quality culture. I want to be accepted and recognized for my technical competence, and Accreditation Canada is providing me with opportunities to build on my technical abilities through ongoing training and learning about new topics. This has been very motivating. It’s also been encouraging to have a supervisor who, although we’re thousands of miles apart, provides feedback, recognition, respect, freedom, and honesty. That’s important to me.
But what I love most about working here is the opportunity to further develop my skills, and integrate my knowledge to advise more than just one hospital regarding international best technical practices. It’s a great feeling to be part of improving my country’s health system through building a culture of quality. I feel it’s important as well to offer Accreditation Canada the opportunity to know about a different culture like Latin American, to grow and develop new market strategies.
HSO and Accreditation Canada – Two organizations on a mission
HSO and AC are close affiliates, working together to develop and deliver world-class standards and assessment programs to help bring quality health care to all. Employees of both organizations enjoy the same benefits, flexibility and work-life balance. HSO and AC are People Powered, with driven, passionate individuals at the centre of everything we do.